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There Is No Such Thing as Too Much TV in This Doctor’s Office: A Different Approach to Patient Engagement

There Is No Such Thing as Too Much TV in This Doctor’s Office: A Different Approach to Patient Engagement

A recent Accenture report found that patients in the United States are increasingly accessing their electronic health records (EHRs), with rates rising from 27% in 2014 to 45% in 2016. Most patients (92%) reported that they should have full access to their medical records, whereas only 18% of physicians shared this belief.   TVs to the Rescue? What if, instead of providing patients with access to their medical records before or after their appointment, physicians were able to share it with them in real-time during their encounter with the patient? Leveraging modern technology, physicians can change their point-of-care delivery model by sharing their screen with patients. It doesn’t require a major investment. With an HDMI cable and remote access, physicians can connect their laptop computer to a TV in order to project their patients’ records, thereby boosting engagement with patients. Doing this can also help physicians and patients identify potential inaccuracies in medical records, which in turn could improve overall patient care. Displaying a patient’s EHR on the big screen can help break down walls between physicians and patients by enabling them to interact face-to-face. A side effect of this could be increased patient trust in their physicians. In addition, when showing patients their BMI, blood pressure levels, and lab results graphed out over time, trending is instantaneously realized by both physician and patient. Furthermore, sharing other health characteristics on a large-screen TV may help patients feel empowered and involved in their care.   Implementing the Approach One key element for physicians and practices implementing this type of approach is a user-friendly, intuitive EHR system. A difficult-to-navigate EHR system...
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