Positive Patient Perceptions of ED Communication


Investigators in Connecticut have found that patient perceptions of communication with ED medical teams appear to be positive. Results indicate that patients perceived ED teams to be respectful and willing to listen. “Excellent” scores were given most for the items on the survey, including:

“Let me talk without interruptions” (76.1%).
“Talked in terms I could understand” (75.2%).
“Treated me with respect” (74.3%).

Abstract: Journal of Emergency Medicine, September 17, 2012 (online).

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