Studies conducted on caregivers’ satisfaction with child vaccination services were very scarce, including the study area. Therefore, this study aimed to assess satisfaction and associated factors in vaccination service among infant coupled mothers/caregivers attending public health centers. A cross-sectional study was conducted on 404 infant-associated mothers/caregivers from 15 March to 15 April 2018 in the selected health centers of Hawassa city, Southern Ethiopia. A systematic random sampling technique was applied to collect relevant data through exit interviews with an interviewer-administered structured questionnaire. The overall proportion of the mothers/caregivers who were satisfied with their children’s immunization service was 76.7%. Besides, 89.7%, 77.1%, 77.2%, 65.8%, and 68.3% were satisfied with the conveniences of the waiting area, cleanliness of immunization rooms, distance from the nearby health center, service providers approach, and waiting time to get service, respectively. Besides, caregivers living closer to health centers were 5.9 times more likely to be satisfied than their counterparts, the adjusted odds ratio, and 95% confidence interval. Caregivers who waited for ≤30 minutes to get service were 7.3 times more likely to be satisfied than those who waited for >30 minutes. The study indicated the overall satisfaction of caregivers concerning vaccination service to be suboptimal. Maternal/caregiver satisfaction plays a significant role in following vaccination schedules properly and completing immunization services for their infants.

Reference: https://www.tandfonline.com/doi/full/10.1080/21645515.2020.1790278

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