The basic function of the study is comparisons among all cancer treatment settings and modalities.The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Cancer Care Survey is a systematic assessment of health care experiences of patients with cancer. We conducted cognitive tests of the instrument and field tests at six cancer centers and four community oncology practices, after which the survey was finalized and obtained the CAHPS trademark.

The mail protocol included an initial mailing, a second mailing, and phone call reminders over 7 weeks. The telephone-only protocol included an introductory letter followed by a telephone contact within 2 weeks and up to six additional attempts, spread across days of the week and times of the day. We obtained 1,366 responses (48% completion rate).The survey includes 56 questions that form six core composite measures (Getting Timely Care; Supporting Patient Self-Management; Available to Provide Care and Information; Provider Communication; Care Coordination; and Courteous Office Staff); two single-item measures of family participation in care and interpreter services; and two global ratings of cancer care and the treatment team.

According to the report data collection methods such as Mail-only, mail-telephone mixed-mode, and Web-mail mixed-mode data collection are good. 

https://ascopubs.org/doi/full/10.1200/JOP.19.00039