Patient satisfaction appears to be higher when emergency physicians contact them via email or phone briefly after a visit to the ED when compared with no contact. Researchers from Kaiser Permanente Medical Center found an average patient satisfaction rate of 79.4% among those who were not contacted, compared with a 87.7% rate for those who were contacted. Patient satisfaction scores were 89.3% for those contacted via email and 85.2% for those contacted via phone.
Abstract: Annals of Emergency Medicine, February 27, 2013 (online).
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