The following is a summary of “Leveraging Free-Form Comments to Assess and Improve Patient Satisfaction” published in the November 2022 issue of Family Medicine by Terpend et al.


In this investigation, a text-analysis approach was used to identify recurring subjects within the feedback provided by patients and to assess the degree to which a correlation existed between those topics and levels of patient contentment. This was done to determine whether or not there was a correlation between those topics and levels of patient contentment.

As a result of the findings of this research, a tool in the form of a spreadsheet was developed to make the process of evaluating a very large number of user comments more manageable. During the process of validating the tool, the data on patient comments that were provided by the Family Medicine Residency of Idaho was used. This activity took place in the state of Idaho. It is of considerable advantage to the clinical setting since the tool allows physicians to easily examine patient comments and find appropriate measurements of patient satisfaction. 

This is one of the many reasons why this benefit is so significant. With the assistance of this equipment, researchers will also be able to turn large amounts of comment text into numerical data that is suitable for a quantitative study. They will immediately get their hands on this capability once it’s been established.

Source: annfammed.org/content/20/6/551