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Laurie Todd calls herself the “Insurance Warrior.” She helps people get their health insurance companies to pay for treatment and has written books sharing her knowledge.
Hers is a wealth of knowledge that was hard-won. In 2005, Todd was diagnosed with a rare form of cancer. Although she found a doctor who could treat it, her health insurance said it wouldn’t be covered. But Todd didn’t accept that refusal and got her insurance company to pay for a lifesaving surgery.
Over the next 15 years, Todd honed her insurance-slaying powers. She has fought — and won — more than 200 insurance appeals on behalf of patients, she said.
Listen to the episode to hear some of her time-tested strategies.
Here’s a transcript of the episode.
“An Arm and a Leg” is a co-production of KHN and Public Road Productions.
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Kaiser Health News is a nonprofit news service covering health issues. It is an editorially independent program of the Kaiser Family Foundation, which is not affiliated with Kaiser Permanente.