Literature regarding Headache teleconsultation and patient satisfaction is scarce. The SARS-CoV-2 pandemic led to the restructuration of traditional clinical activity, by adopting telemedicine.
To evaluate patients’ satisfaction with Headache teleconsultation by telephone during the SARS-CoV-2 pandemic, and assess patients’ preferred model of appointment (face-to-face, teleconsultation by telephone, or both).
Patients with a previous diagnosis of primary headache or neuropathies and facial pain disorders, and at least one telephone headache visit during the first wave of COVID-19, filled out an online questionnaire regarding socio-demographic parameters, satisfaction with teleconsultation, and preferred model of appointment.
We included 83 patients (valid response rate of 64.3%); most had migraine (83.1%). Regarding teleconsultation, 81.9% considered this model adequate for follow-up, 88.0% were satisfied with the information provided about the disease/treatment, and 73.5% with the medication modification. Ninety percent would agree with a new tele-evaluation if stable after the pandemic. The mixed model was the preferred medical consultation type for the post-pandemic period (43.4%), followed by face-to-face visits (33.7%).
Patients were satisfied with the headache teleconsultation during the COVID-19 era. However, an exclusive model of telemedicine does not seem suitable for monitoring all patients. A mixed approach could be integrated into clinical practice after the pandemic to optimize health care.

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